Mulesoft

Scaling User Feedback

Scaling User Feedback

What

Empowering PMs and UX Designers to independently conduct rapid usability testing to keep pace with prototyping in the agentic era.

Problem

With the influx of rapid prototyping skill sets and tools that enable our teams to move faster, two researchers supporting UX and Product teams 10-25+ times larger isn’t scalable.

Steps taken

Launched the AI-enabled RUT (Rapid User Testing) program for UX Designers, designed a PM enablement workshop, and kicked off recruitment for user testing panels.

Status

Completed RUT enablement with UX. Leading PM workshop post-Laulima.

Next

Finish recruiting user panel, drive adoption of RUT, adapt all Skills for Claude.