Mulesoft
Scaling User Feedback
Scaling User Feedback
What
Empowering PMs and UX Designers to independently conduct rapid usability testing to keep pace with prototyping in the agentic era.
Problem
With the influx of rapid prototyping skill sets and tools that enable our teams to move faster, two researchers supporting UX and Product teams 10-25+ times larger isn’t scalable.
Steps taken
Launched the AI-enabled RUT (Rapid User Testing) program for UX Designers, designed a PM enablement workshop, and kicked off recruitment for user testing panels.
Status
Completed RUT enablement with UX. Leading PM workshop post-Laulima.
Next
Finish recruiting user panel, drive adoption of RUT, adapt all Skills for Claude.