Data 360 Experience Principles
Why this work is important
Gives design, product, and engineering a shared definition of "good”: six principles that turn subjective simplicity debates into decisions everyone can point to.
The problem this work will solve
Data 360's ease-of-use audit scored 14.24% ("Unacceptable"). Without agreed principles, "simple" meant something different to every team, so decisions got made ad hoc, not against a shared bar.
Steps taken to get there
Drafted and stress-tested six principles following March 2026 onsite with design, product, CX, research, and eng Resolved tension points directly, using language that holds both resonance and trust Operationalized via enablement materials (deck, Slackbot skill, Claude Code skill, etc) so principles can be applied across workflows
Current status
Finalized and in active use
