Automation

Built for Change

Andrew McGrath

Built for Change

What

Usability Baseline Survey establishing user driven change requirements

Why

No comparable usability metric existed across the Flow lifecycle — we couldn't see where the experience fails

Steps taken

Surveyed ProductIQ MAUs, baselined 7 core areas of Flow Builder, and segmented findings by self-rated proficiency

Current status

Research

Next up

Prioritize Day-2 gaps with product and eng; move into ideation; re-run annually to track FUI

Link
Visual from Built for Change, source slide 3.