Data 360
Ease Of Use Audit
Chris Bill
Ease Of Use Audit
Why this work is important
Introduces a systematic way to measure or hold teams accountable for UX quality across D360 products.
The problem this work will solve
Poor user experiences across D360 tabs with no visibility into which areas need improvement or who's responsible.
Steps taken to get there
Created audit framework and scoring system Reviewed nearly all D360 tabs Published and evangelized audit scores Built bridges to PerfForce and Support Force for UX integration
Current status
GA — Scores published, working to hold teams accountable across 90+ person Data 360 organization. Next upTrack score improvements over time; formalize as ongoing measurement practice embedded in product workflows.