Data 360

Ease Of Use Audit

Chris Bill

Ease Of Use Audit

Why this work is important

Introduces a systematic way to measure or hold teams accountable for UX quality across D360 products.

The problem this work will solve

Poor user experiences across D360 tabs with no visibility into which areas need improvement or who's responsible.

Steps taken to get there

Created audit framework and scoring system Reviewed nearly all D360 tabs Published and evangelized audit scores Built bridges to PerfForce and Support Force for UX integration

Current status

GA — Scores published, working to hold teams accountable across 90+ person Data 360 organization. Next upTrack score improvements over time; formalize as ongoing measurement practice embedded in product workflows.